Warranty & Returns Policy
At Azoogi Pty Ltd, we stand behind the quality and reliability of our lighting products. We strive to offer a fair, hassle-free warranty process to keep your projects running smoothly.
1. Standard Warranty Coverage
Azoogi products come with structural and operational manufacturer warranties to protect against material defects and component failures under normal operating conditions.
Standard Warranty Period: Most Azoogi products carry a standard 5-Year Warranty from the date of invoice. Select ranges carry a 3-Year Warranty. Please refer to the specific product datasheet or technical specification sheet for exact warranty periods applicable to each product model.
Licensed Electrician Requirement: To maintain warranty validity, all electrical products must be installed by a qualified, licensed electrician in accordance with Australian Wiring Rules (AS/NZS 3000) and manufacturer specifications.
2. Making a Warranty Claim & Faulty Returns
If you experience an issue with an Azoogi product, our team is here to assist you quickly.
Return of Faulty Units: Faulty units must be returned to Azoogi for technical evaluation and testing prior to a replacement or credit being issued.
Claim Process: Contact our team at support@azoogi.com with your original invoice number, installation details, and a description of the fault.
Site Inspections & Fee Conditions: If a faulty unit cannot be uninstalled or returned, Azoogi may agree to send a technical representative to perform an on-site inspection. If the product is determined to be non-faulty, or if the failure is caused by improper installation, external wiring issues, line spikes, or environmental misuse, the site visit and inspection will be fully chargeable to the client.
3. Non-Faulty Returns & Ordering Errors
If you ordered the wrong item or need to return unused stock due to project design changes, we accept returns under the following conditions:
- 30-Day Window: Return requests must be lodged within 30 days of the invoice date.
- Restocking Fee: Approved returns are subject to a 25% restocking fee to cover handling, inspection, testing, and repacking costs.
- Product Condition: Returned items must be unused, in pristine original condition, and in original undamaged packaging. Freight costs for non-faulty returns are the responsibility of the purchaser.
4. Delivery Shortages & Damage Claims
Upon receiving shipments from Azoogi, please inspect all packages immediately.
Strict 14-Day Shortage Window: Any shipping errors, missing items, or transit damages must be reported in writing to support@azoogi.com within 14 days of delivery. Claims lodged outside this period will not be accepted.
5. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6. Contact Us for Warranty Support
For all warranty inquiries, return authorizations, or technical assistance, please reach out to our support team: